77
Heavy Cope
heavy_cope, copilot_fallacy
Handles customer inquiries via phone, email, chat. AI chatbots and voice agents handle 70%+ of routine queries.
Klarna replaced 700 customer service agents with AI in 2024. That was the headline. The quiet part: every major company is doing the same. The cope: 'customers prefer humans for complex issues.' The data says customers prefer fast, accurate resolution regardless of who -- or what -- provides it.